Management Team
Nancy Wells, MS, CDMSPresident
Carla Marshburn, RN, CCM
Senior Vice President
Mark W. Marshburn, BA
Vice-President, Marketing
Wylie Dillingham, BS, CDMS
Vice President of Quality and Education
Jim Ratliff, MA, CRC
Director, Case Management
Kara Faust
Director of Marketing
Amy Hazel, MS, CRC, CVE
Assistant Director, Vocational Case Management
Mary Lou Allred, BSN, RN, CCM
Supervisor
Tonya Ballard, MS, CDMS
Supervisor
Pam Blackburn, RN, BSN, CCM, CDMS
Supervisor
Tammy Dixon, RN, MSN, COHN
Supervisor
Shelley Jones, MS, CRC
Supervisor
Allison Parker, M.Ed., CRC
Supervisor
Suzanne Smith, RN, CCM
Supervisor
Mary Lou Allred, BSN, RN, CCM
Supervisor
(Lambsburg, VA)
Mary Lou earned a Bachelor of Science degree in Nursing from the University of North Carolina at Charlotte. She has 15 years of experience in psychiatry and 16 years of experience in rehabilitation. Mary Lou obtained case manager status in 1993 and is licensed to practice nursing in Virginia and compact states. She is a member of the Case Management Society of America (CMSA).
Supervisor
(Lambsburg, VA)
Mary Lou earned a Bachelor of Science degree in Nursing from the University of North Carolina at Charlotte. She has 15 years of experience in psychiatry and 16 years of experience in rehabilitation. Mary Lou obtained case manager status in 1993 and is licensed to practice nursing in Virginia and compact states. She is a member of the Case Management Society of America (CMSA).
Kara Faust
Director of Marketing
(Gastonia, NC)
Kara received her Bachelor of Arts degree in Psychology from Belmont Abbey College in Belmont, North Carolina. She has been employed in the field of rehabilitation for ten years, with a concentration in placement. Kara has been employed with CCM since 1999. She now works closely with the rehabilitation community providing outstanding customer service. Kara and her husband, Keith, live in Gastonia with their daughter, Rebecca and son, Aiden.
Director of Marketing
(Gastonia, NC)
Kara received her Bachelor of Arts degree in Psychology from Belmont Abbey College in Belmont, North Carolina. She has been employed in the field of rehabilitation for ten years, with a concentration in placement. Kara has been employed with CCM since 1999. She now works closely with the rehabilitation community providing outstanding customer service. Kara and her husband, Keith, live in Gastonia with their daughter, Rebecca and son, Aiden.
Nancy Wells, MS, CDMS
President
(Raleigh, NC)
Nancy founded Carolina Case Management & Rehabilitation Services, Inc. in 1995, in response to the industry need for highly qualified, efficient case managers dedicated to providing responsible, ethical and cost effective rehabilitation services. She is also the President of Carolina Eldercare, Inc., founded in 2003, to address the care management needs of the aging and elderly population. Nancy has worked in managed care, vocational counseling, job development and placement, and business management for over 20 years. She is a graduate of Meredith College and UNC-Chapel Hill and attended post-graduate studies at NCSU in Counseling and is a Certified Disability Management Specialist (CDMS). Nancy is a member and past President of the Carolinas Chapter of International Association of Rehabilitation Professionals (IARP), member of National Rehabilitation Association (NRA) and Case Management Society of America (CMSA).
President
(Raleigh, NC)
Nancy founded Carolina Case Management & Rehabilitation Services, Inc. in 1995, in response to the industry need for highly qualified, efficient case managers dedicated to providing responsible, ethical and cost effective rehabilitation services. She is also the President of Carolina Eldercare, Inc., founded in 2003, to address the care management needs of the aging and elderly population. Nancy has worked in managed care, vocational counseling, job development and placement, and business management for over 20 years. She is a graduate of Meredith College and UNC-Chapel Hill and attended post-graduate studies at NCSU in Counseling and is a Certified Disability Management Specialist (CDMS). Nancy is a member and past President of the Carolinas Chapter of International Association of Rehabilitation Professionals (IARP), member of National Rehabilitation Association (NRA) and Case Management Society of America (CMSA).
Amy Hazel, MS, CRC, CVE
Assistant Director, Vocational Case Management
(Bridgeton, NC)
Amy received a BS Degree in Social Work and a Master's Degree in Rehabilitation Counseling and Vocational Evaluation from East Carolina University. She has since completed a program of advanced studies in Employee Assistance Counseling from East Carolina University. She is a Certified Rehabilitation Counselor (CRC) and a Certified Vocational Evaluation Specialist (CVE) with many years of experience in these areas as well as with job placement/careers and counseling. Since 1993, she has been providing vocational and medical case management services to injured workers, which includes vocational evaluation, transferable skills analysis, job analysis, job placement and labor marker surveys, which result in a return to work. Amy also serves as a Case Management supervisor.
Assistant Director, Vocational Case Management
(Bridgeton, NC)
Amy received a BS Degree in Social Work and a Master's Degree in Rehabilitation Counseling and Vocational Evaluation from East Carolina University. She has since completed a program of advanced studies in Employee Assistance Counseling from East Carolina University. She is a Certified Rehabilitation Counselor (CRC) and a Certified Vocational Evaluation Specialist (CVE) with many years of experience in these areas as well as with job placement/careers and counseling. Since 1993, she has been providing vocational and medical case management services to injured workers, which includes vocational evaluation, transferable skills analysis, job analysis, job placement and labor marker surveys, which result in a return to work. Amy also serves as a Case Management supervisor.
Mark W. Marshburn, BA
Vice-President, Marketing
(Wake Forest, NC)
Mark earned a BA degree in Business Economics from North Carolina State University in 1985. His employment history includes eight years in personal and business financial consulting with a financial securities firm and three years in departmental supervision and management at UNC Hospitals in Chapel Hill. As Vice President of Marketing, Mark now works closely with the rehabilitation community to ensure quality case management services and unsurpassed customer satisfaction. Mark and his wife, Carla, live in Wake Forest with their three children, Patrick, Caroline and Sydney.
Vice-President, Marketing
(Wake Forest, NC)
Mark earned a BA degree in Business Economics from North Carolina State University in 1985. His employment history includes eight years in personal and business financial consulting with a financial securities firm and three years in departmental supervision and management at UNC Hospitals in Chapel Hill. As Vice President of Marketing, Mark now works closely with the rehabilitation community to ensure quality case management services and unsurpassed customer satisfaction. Mark and his wife, Carla, live in Wake Forest with their three children, Patrick, Caroline and Sydney.
Jim Ratliff, MA, CRC
Director, Case Management
(Greensboro, NC)
Jim is a Certified Rehabilitation Counselor (CRC) with a Master's Degree in Rehabilitation Psychology. While with the NC Division of Vocational Rehabilitation as both counselor and supervisor, Jim received extensive training to work with a variety of disability groups including individuals with orthopedic and neurological impairments, spinal cord injuries, traumatic brain injuries and mental illness. Since 1980, Jim has provided medical and vocational rehabilitation services to the injured worker and other persons with disabilities in central and western North Carolina. Jim has been involved in private rehabilitation since 1993. In response to his talent and dedication to his profession, Jim now serves as Director of Case Management for Carolina Case Management.
Director, Case Management
(Greensboro, NC)
Jim is a Certified Rehabilitation Counselor (CRC) with a Master's Degree in Rehabilitation Psychology. While with the NC Division of Vocational Rehabilitation as both counselor and supervisor, Jim received extensive training to work with a variety of disability groups including individuals with orthopedic and neurological impairments, spinal cord injuries, traumatic brain injuries and mental illness. Since 1980, Jim has provided medical and vocational rehabilitation services to the injured worker and other persons with disabilities in central and western North Carolina. Jim has been involved in private rehabilitation since 1993. In response to his talent and dedication to his profession, Jim now serves as Director of Case Management for Carolina Case Management.
Carla Marshburn, RN, CCM
Senior Vice President
(Raleigh, NC)
As one of the founders of Carolina Case Management, Carla is focused on continued excellence and high quality case management. Carla has been a licensed Registered Nurse since 1983 and obtained her Certified Case Manager (CCM) designation in 1994, with experience in orthopedic nursing, utilization review, public health nursing, and case management. She is a member and incoming President of the Carolinas Chapter of the International Association of Rehabilitation Professionals (IARP), is a Past President of the Triangle Chapter of the North Carolina Association of Rehabilitation Professionals (NCARP), and is a member of the Case Management Society of America (CMSA). She also serves as Senior Vice President of Carolina Eldercare, Inc. which was formed to address the growing needs of our aging population and was a Delegate to the 2005 White House Conference on Aging.
Senior Vice President
(Raleigh, NC)
As one of the founders of Carolina Case Management, Carla is focused on continued excellence and high quality case management. Carla has been a licensed Registered Nurse since 1983 and obtained her Certified Case Manager (CCM) designation in 1994, with experience in orthopedic nursing, utilization review, public health nursing, and case management. She is a member and incoming President of the Carolinas Chapter of the International Association of Rehabilitation Professionals (IARP), is a Past President of the Triangle Chapter of the North Carolina Association of Rehabilitation Professionals (NCARP), and is a member of the Case Management Society of America (CMSA). She also serves as Senior Vice President of Carolina Eldercare, Inc. which was formed to address the growing needs of our aging population and was a Delegate to the 2005 White House Conference on Aging.
Wylie Dillingham, BS, CDMS
Vice President of Quality and Education
(Greensboro, NC)
Wylie earned a BS from Virginia Polytech Institute and State University. In addition, she has a background in nursing. NC teaching certifications include Health Occupations and Industrial Cooperative Training. Wylie's experience includes both case management and supervision in the private sector since 1990. Wylie has previous experience in the public schools teaching career development and job seeking skills. She is well known and respected in the rehabilitation community and has earned the respect of medical, vocational and legal providers in the Triad area as well as across the state. Wylie is a member of the NC Association of Rehabilitation Professionals (NCARP). In 2006, Wylie received a supervisory promotion and is presently the Vice President of Quality and Education for CCM.
Vice President of Quality and Education
(Greensboro, NC)
Wylie earned a BS from Virginia Polytech Institute and State University. In addition, she has a background in nursing. NC teaching certifications include Health Occupations and Industrial Cooperative Training. Wylie's experience includes both case management and supervision in the private sector since 1990. Wylie has previous experience in the public schools teaching career development and job seeking skills. She is well known and respected in the rehabilitation community and has earned the respect of medical, vocational and legal providers in the Triad area as well as across the state. Wylie is a member of the NC Association of Rehabilitation Professionals (NCARP). In 2006, Wylie received a supervisory promotion and is presently the Vice President of Quality and Education for CCM.
Allison Parker, M.Ed., CRC
Supervisor
(Raleigh, NC)
Allison graduated from the University of North Carolina at Wilmington with a Bachelor of Arts degree in Psychology. She worked for 5 years as a Rehabilitation Counselor for the Division of Vocational Rehabilitation Services in Dunn, NC. While employed with NCDVR, she decided to return to school to obtain her Master's degree. She graduated from Campbell University with a Master of Education degree in Guidance and Counseling. She obtained her Certified Rehabilitation Counselor (CRC) designation in October 1995. She has been employed in the rehabilitation field since 1989 and in private rehabilitation since 1995. She is experienced in the areas of vocational evaluation, job placement, case management, job site evaluation, job seeking skills training, job coaching, critical incident stress debriefing, long term disability, job analyses and vocational counseling. Allison is a member of IARP, the Triangle Chapter of North Carolina Association of Rehabilitation Professionals (NCARP) and a board member of the Educational Planning Committee.
Supervisor
(Raleigh, NC)
Allison graduated from the University of North Carolina at Wilmington with a Bachelor of Arts degree in Psychology. She worked for 5 years as a Rehabilitation Counselor for the Division of Vocational Rehabilitation Services in Dunn, NC. While employed with NCDVR, she decided to return to school to obtain her Master's degree. She graduated from Campbell University with a Master of Education degree in Guidance and Counseling. She obtained her Certified Rehabilitation Counselor (CRC) designation in October 1995. She has been employed in the rehabilitation field since 1989 and in private rehabilitation since 1995. She is experienced in the areas of vocational evaluation, job placement, case management, job site evaluation, job seeking skills training, job coaching, critical incident stress debriefing, long term disability, job analyses and vocational counseling. Allison is a member of IARP, the Triangle Chapter of North Carolina Association of Rehabilitation Professionals (NCARP) and a board member of the Educational Planning Committee.
Suzanne Smith, RN, CCM
Supervisor
(Richfield, NC)
Suzanne received her registered nursing degree at Catawba Valley Community College in Hickory, NC. She has experience in psychiatric, medical and surgical nursing, working with adults, adolescents and geriatric clients. She has eleven years experience providing proactive case management for workers' compensation. Five of those eleven years, she has supervised other nurse case managers. She is licensed as a RN in North Carolina and is a Certified Case Manager (CCM). Suzanne covers a territory that includes Hickory, Charlotte, Concord, Salisbury, Albemarle, Statesville, Asheboro, Pinehurst, Winston-Salem and Greensboro.
Supervisor
(Richfield, NC)
Suzanne received her registered nursing degree at Catawba Valley Community College in Hickory, NC. She has experience in psychiatric, medical and surgical nursing, working with adults, adolescents and geriatric clients. She has eleven years experience providing proactive case management for workers' compensation. Five of those eleven years, she has supervised other nurse case managers. She is licensed as a RN in North Carolina and is a Certified Case Manager (CCM). Suzanne covers a territory that includes Hickory, Charlotte, Concord, Salisbury, Albemarle, Statesville, Asheboro, Pinehurst, Winston-Salem and Greensboro.
Tonya Ballard, MS, CDMS
Supervisor
(Tryon, NC)
Tonya received her Master's degree in Industrial/Organizational Applied Psychology from Clemson University in 1990. She has worked in both public and private sectors providing rehabilitation case management, on-the-job training for clients with varied degrees of disabilities, extensive job development for unemployed clients and medical management services for the injured worker. She is active in her local chapters of the National Rehabilitation Association (NRA), American Psychological Association (APA), NC Psychological Association (NCPA) and the NC Association of Rehabilitation Professionals (IARP). Currently, Tonya supervises nine case managers and maintains a small caseload.
Supervisor
(Tryon, NC)
Tonya received her Master's degree in Industrial/Organizational Applied Psychology from Clemson University in 1990. She has worked in both public and private sectors providing rehabilitation case management, on-the-job training for clients with varied degrees of disabilities, extensive job development for unemployed clients and medical management services for the injured worker. She is active in her local chapters of the National Rehabilitation Association (NRA), American Psychological Association (APA), NC Psychological Association (NCPA) and the NC Association of Rehabilitation Professionals (IARP). Currently, Tonya supervises nine case managers and maintains a small caseload.
Pam Blackburn, RN, BSN, CCM, CDMS
Supervisor
(Stanley, NC)
Pam received her Pam earned her bachelor's of Science in Nursing from the University of North Carolina-Charlotte. She has been providing medical case management services for injured workers since 1998 and joined CCM in September 2006. Her background also includes critical care and home health. Pam is a Certified Case Manager and a Certified Disability Management Specialist. She is a member of the North Carolina Association for Rehabilitation Professionals-Charlotte Chapter.
Shelley Jones, MS, CRC
Supervisor
(Greensboro, NC)
Shelley earned a Bachelor of Arts degree in Psychology from the University of Tennessee in 1990 and a Masters of Science degree in Rehabilitation Counseling from Georgia State University in 1992. She is currently a labor market specialist and a senior case manager. She has been working since 1992 providing vocational rehabilitation services both in the private and public sectors. While working in western North Carolina, Shelley received training and significant experience in expediting the return to work efforts of a wide variety of disability populations. She is currently a Quality Assurance Coordinator and plans and presents in-house training seminars for Carolina Case Management. She is also a Certified Rehabilitation Counselor (CRC).
Supervisor
(Greensboro, NC)
Shelley earned a Bachelor of Arts degree in Psychology from the University of Tennessee in 1990 and a Masters of Science degree in Rehabilitation Counseling from Georgia State University in 1992. She is currently a labor market specialist and a senior case manager. She has been working since 1992 providing vocational rehabilitation services both in the private and public sectors. While working in western North Carolina, Shelley received training and significant experience in expediting the return to work efforts of a wide variety of disability populations. She is currently a Quality Assurance Coordinator and plans and presents in-house training seminars for Carolina Case Management. She is also a Certified Rehabilitation Counselor (CRC).
Tammy Dixon, RN, MSN, COHN
Supervisor; Case Manager
(Mount Airy, NC)
Most of Tammy's experience has been in Occupational Health. She worked for a textile/manufacturing company for 16 years as the Occupational Health Nurse Manager/Safety Manager before her employment with CCM. Her areas of expertise include injury/illness prevention; workers' compensation claims management; and health promotion programs. She has been with CCM since 2007 and is a certified Occupational Health Nurse Specialist. She received her Bachelors of Science in Nursing in 2004 from Winston-Salem State University and her Masters of Science in Nursing with concentration in Healthcare Leadership/Management in 2007 from Duke University.
Supervisor; Case Manager
(Mount Airy, NC)
Most of Tammy's experience has been in Occupational Health. She worked for a textile/manufacturing company for 16 years as the Occupational Health Nurse Manager/Safety Manager before her employment with CCM. Her areas of expertise include injury/illness prevention; workers' compensation claims management; and health promotion programs. She has been with CCM since 2007 and is a certified Occupational Health Nurse Specialist. She received her Bachelors of Science in Nursing in 2004 from Winston-Salem State University and her Masters of Science in Nursing with concentration in Healthcare Leadership/Management in 2007 from Duke University.