Management Team

Nancy Wells, MS, CDMS, CCM, President (Raleigh, NC)

Nancy founded Carolina Case Management & Rehabilitation Services, Inc. in 1995, in response to the industry need for highly qualified, efficient case managers dedicated to providing responsible, ethical and cost effective rehabilitation services. She is also the President of Carolina Eldercare, Inc., founded in 2003, to address the care management needs of the aging and elderly population. Nancy has worked in managed care, vocational counseling, job development and placement, and business management for over 25 years. She is a graduate of Meredith College and UNC-Chapel Hill and attended post-graduate studies at NCSU in Counseling and is a Certified Disability Management Specialist (CDMS). Nancy is a member and past President of the Carolinas Chapter of International Association of Rehabilitation Professionals (IARP), member of National Rehabilitation Association (NRA) and Case Management Society of America (CMSA).

Carla Marshburn, RN, CCM, Senior Vice President (Raleigh, NC)

As co-founder of Carolina Case Management and Rehabilitation Services, Inc., Carla's primary goal is to maintain focus on quality case management services. She is also the Vice President of Carolina Eldercare, Inc., which she co-founded in 2003, to address needs of the elderly population. Carla’s nursing experience includes services in case management, managed care, public health, and orthopedic/neurosurgical nursing. She has maintained a Registered Nursing License since 1983 and Certified Case Manager (CCM) designation since 1994. She is a member and currently the President of the Carolinas Chapter of International Association of Rehabilitation Professionals (IARP).

Mark Marshburn, BA, Vice-President, Marketing (Wake Forest, NC)

Mark earned a BA degree in Business Economics from North Carolina State University in 1985. His employment history includes eight years in personal and business financial consulting with a financial securities firm and three years in departmental supervision and management at UNC Hospitals in Chapel Hill. As Vice President of Marketing, Mark now works closely with the rehabilitation community to ensure quality case management services and unsurpassed customer satisfaction. Mark and his wife, Carla, live in Wake Forest with their three children, Patrick, Caroline and Sydney.

Wylie Dillingham, BS, CDMS, Vice President of Quality and Education (Greensboro, NC)

Wylie earned a BS from Virginia Polytech Institute and State University. In addition, she has a background in nursing. NC teaching certifications include Health Occupations and Industrial Cooperative Training. Wylie’s experience includes both case management and supervision in the private sector since 1990. Wylie has previous experience in the public schools teaching career development and job seeking skills. She is well known and respected in the rehabilitation community and has earned the respect of medical, vocational and legal providers in the Triad area as well as across the state. Wylie is a member of the NC Association of Rehabilitation Professionals (NCARP). In 2006, Wylie received a supervisory promotion and is presently the Vice President of Quality and Education for CCM.

Kara Faust, BA, Director of Marketing (Gastonia, NC)

Kara received her Bachelor of Arts degree in Psychology from Belmont Abbey College in Belmont, North Carolina in 1995. She began in the field of vocational rehabilitation in 1995, with a concentration in placement. Kara joined CCM in 1999. She works closely with the Workers’ Compensation industry, providing outstanding customer service in her marketing role. Kara and her husband, Keith, live in Gastonia with their daughter, Rebecca and son, Aiden.

Jim Ratliff, MA, CRC, VP of Case Management Services (Greensboro, NC)

Jim is a Certified Rehabilitation Counselor (CRC) with a Master’s Degree in Rehabilitation Psychology. While with the NC Division of Vocational Rehabilitation as both counselor and supervisor, Jim received extensive training to work with a variety of disability groups including individuals with orthopedic and neurological impairments, spinal cord injuries, traumatic brain injuries and mental illness. Since 1980, Jim has provided medical and vocational rehabilitation services to the injured worker and other persons with disabilities in central and western North Carolina. Jim has been involved in private rehabilitation since 1993. In response to his talent and dedication to his profession, Jim now serves as Director of Case Management for Carolina Case Management.

Tonya Ballard, MS, CDMS, Director of Case Management (Tryon, NC)

Tonya received her Master’s degree in Industrial/Organizational Applied Psychology from Clemson University in 1990. She has worked in both public and private sectors providing rehabilitation case management, on-the-job training for clients with varied degrees of disabilities, extensive job development for unemployed clients and medical management services for the injured worker. She is active in her local chapters of the National Rehabilitation Association (NRA), American Psychological Association (APA), NC Psychological Association (NCPA) and the NC Association of Rehabilitation Professionals (IARP). She has been with Carolina Case Management since 1996. She supervises a group of medical and vocational case managers located throughout North and South Carolina.

Toni Buckner, RN, CRRN, Supervisor (Hendersonville, NC)

Toni earned her nursing degree from Southern Adventist University in 1989. She has worked in Georgia, Tennessee, Florida and North Carolina. She has been providing medical case management services for injured workers since 1995 as first a telephonic case manager, and then began field case management in 1999. She has been CRRN certified since 1999. Her background also includes obstetric nursing, elder care assessment, pediatric and orthopedic surgery. Toni is a member of CMSA, Asheville chapter, and the Association of Rehabilitation Nurses.

Tammy Dixon, RN, MSN, COHN, Supervisor (Mount Airy, NC)

Most of Tammy’s experience has been in Occupational Health. She worked for a textile/manufacturing company for 16 years as the Occupational Health Nurse Manager/Safety Manager before her employment with CCM. Her areas of expertise include injury/illness prevention; workers’ compensation claims management; and health promotion programs. She graduated from nursing school with an Associate degree in Nursing in 1990. She received her Bachelor’s of Science in Nursing in 2004 from Winston-Salem State University and her Master’s of Science in Nursing with concentration in Healthcare Leadership/Management in 2007 from Duke University. She has been with CCM since 2007 and is a certified Occupational Health Nurse Specialist. She is an active member of the North Carolina Occupational Health Nurses Association.

Amy Hazel, MS, CRC, CVE, Director of Vocational Services (Bridgeton, NC)

Amy received a BS Degree in Social Work and a Master’s Degree in Rehabilitation Counseling and Vocational Evaluation from East Carolina University. She has since completed a program of advanced studies in Employee Assistance Counseling from East Carolina University. She is a Certified Rehabilitation Counselor (CRC) and a Certified Vocational Evaluation Specialist (CVE) with many years of experience in these areas as well as with job placement/careers and counseling. Since 1993, she has been providing vocational and medical case management services to injured workers, which includes vocational evaluation, transferable skills analysis, job analysis, job placement and labor market surveys, which result in a return to work. Amy also serves as a Case Management supervisor.

Maureen Ortega, RN, CCM, CDMS, BSN, Supervisor (Sanford, NC)

Maureen received a Bachelor of Science Degree in Nursing from the University of Florida.  She has 18 years of clinical experience in hospital settings (in Florida, Louisiana, Texas, Georgia, and Oklahoma).  While in the hospital, she worked in several areas, such as ICU, Neurology, Orthopedics, Recovery Room, Dialysis and Management.  For the last 21 years, Maureen has worked in Medical Case Management in North Carolina.

Allison Parker, M.Ed., CRC, Supervisor (Raleigh, NC)

Allison graduated from the University of North Carolina at Wilmington with a Bachelor of Arts degree in Psychology. She worked for 5 years as a Rehabilitation Counselor for the Division of Vocational Rehabilitation Services in Dunn, NC. While employed with NCDVR, she decided to return to school to obtain her Master’s degree. She graduated from Campbell University with a Master of Education degree in Guidance and Counseling. She obtained her Certified Rehabilitation Counselor (CRC) designation in October 1995. She has been employed in the rehabilitation field since 1989 and in private rehabilitation since 1995. She is experienced in the areas of vocational evaluation, job placement, case management, job site evaluation, job seeking skills training, job coaching, critical incident stress debriefing, long term disability, job analyses and vocational counseling. Allison is a member of IARP (International Association of Rehabilitation Professionals).

Suzanne Smith, RN, CCM, Supervisor (Richfield, NC)

Suzanne received her registered nursing degree at Catawba Valley Community College in Hickory, NC in 1993. She is a NC Nurse Scholars Scholarship recipient and inducted into the Gamma Beta Phi Society in 1989. She is licensed as a RN in North Carolina and is a Certified Case Manager (CCM). She has experience in psychiatric, medical and surgical nursing, working with adults, adolescents and geriatric clients. She has been providing proactive case management for workers’ compensation since 1995, and has been a supervisor of nurse case managers at Carolina Case Management since 2003. Suzanne is a member of IARP (International Association of Rehabilitation Professionals). Suzanne covers a territory that includes Hickory, Charlotte, Concord, Salisbury, Albemarle, Statesville, Asheboro, Pinehurst, Winston-Salem and Greensboro.

Pam Teague, RN, BSN, CCM, Supervisor (Liberty, NC)

Pam has been a case manager since 1999, received her CCM in 2001, and joined Carolina Case Management in 2011. She worked as a hospital case manager for Select Specialty, a long tern acute care hospital in Greensboro. She has extensive field case management experience and supervisory experience in Workers Compensation cases involving spinal, foot and ankle, knee, neurosurgical back and neck, trauma, burns, post traumatic stress, paraplesia, and catastrophic injuries.