Meet our marketing team

The CCM marketing team works closely with our accounts to ensure delivery of quality case management services and provide unsurpassed customer satisfaction. Get to know our staff in the profiles below.

Mark Marshburn, BA

Vice President of Marketing
Emerald Isle, NC
Mark Marshburn, BA
Vice President of Marketing
Emerald Isle, NC

Mark earned a Bachelor of Arts Degree in Economics from North Carolina State University in 1985. Following employment with a financial securities firm and a large hospital system, he joined Carolina Case Management in November of 1997 where he currently serves as Vice President of Marketing. Mark works closely with the rehabilitation community to ensure customized, responsive case management services and exceptional customer satisfaction. On a personal note, Mark is married to his high school sweetheart, Carla, and is the proud father of three grown children. He enjoys running, biking, reading, traveling and golf.

Kara Faust, BA

Director of Marketing
Gastonia, NC
Kara Faust, BA
Director of Marketing
Gastonia, NC

Kara received her Bachelor of Arts Degree in Psychology from Belmont Abbey College in Belmont, North Carolina in 1995. She began in the field of vocational rehabilitation in 1995, with a concentration in placement. Kara joined CCM in 1999. She works closely with the Workers’ Compensation industry, providing outstanding customer service in her marketing role. She currently serves as Secretary on the Kid’s Chance of NC Board and is President of the Gaston County Safety, Health and Environmental Association. Kara and her husband, Keith, live in Gastonia with their daughter, Rebecca and son, Aiden.

Betsy Mapes, BSBA

Customer Account Representative
Charlotte, NC
Betsy Mapes, BSBA
Customer Account Representative
Charlotte, NC

Betsy earned her Degree in Business Administration from Appalachian State University in 1988. She worked in the insurance industry in Charlotte as a claims professional handling Workers’ Compensation and liability cases for five years. In 1993 she began her career in sales and marketing. She has experience in sales, customer service, business development, and account management for medical and vocational case management services, bill review, PPO networks, pharmacy benefit management programs, medical cost projections, and various cost containment strategies for insurance carriers, TPA’s and employers. She has also worked as a claims liaison for an insurance agency and as a manager of vendor relationships. Betsy joined CCM in 2008 and again in 2011. Betsy serves as Vice President on the Board of Directors for Kids Chance of South Carolina, is a Board Member of the SCWCEA (South Carolina Workers Compensation Educational Association), is co-chair of the SCWCEA One Day Seminar Committee, and is a member of the South Carolina Employers Advocacy Association. Betsy and her husband Chris live in Charlotte, NC.

Carolina Case Management & Rehabilitation Services, Inc., Medical Business Administration, Raleigh, NC